Frequently Asked Questions

Where do I find the Unique Code to enter the Face of Kinder?

The code is printed on the inside of pack. Please see below.

Kinder Chocolate 4 treats
Kinder Chocolate share bag 16 treats
Kinder Chocolate snack bar
Kinder Chocolate 6 snack bars
Kinder Chocolate mini bag

How do I enter the Face of Kinder 2018 promotion?

Parents and guardians, to enter your child into the Face of Kinder 2018 promotion simply follow these steps:

  1. Purchase specially marked Kinder Chocolate packs by 10th June 2018 to get your unique promotional code to enter. You’ll find the code printed on the inside of the pack.
  2. Go to www.faceofkinder.com.au or www.faceofkinder.co.nz and enter your unique pack code to commence the entry process.
  3. Upload a photograph of your child, which you have personally taken. The photograph must be:
  4. Next, choose a fun sticker to overlay on your child’s picture to help represent your child’s big dream. You’ll also be able to re-size your child’s image at this point too. Please note your child’s face must be visible, even when applying the stickers.
  5. Provide an answer to the following question in 70 words or less: What is your child’s big dream? The answer to the question must be truthful about your child’s big dream.
  6. Register your requested details by providing an email address.
  7. Follow the prompts and agree to the privacy statement, Terms and Conditions, and click ‘Submit’.
  8. Success — your entry will have been submitted!
  9. Next, you will receive an email to confirm your entry is in the moderation process. If your entry is approved, you will receive an email notification and you can start spreading the word and voting for your child. If your entry isn’t approved, you will be notified by email also and have the opportunity to resubmit.

My child’s big dream is not represented by the stickers available, what can I do?

We know that children have very big dreams and it’s not possible to capture every single one in a sticker. Therefore, we have also created a ‘I have a big dream’ sticker which you can include on your photograph. Remember, your child is judged on their dream and not on the image or stickers.

What changes can be made to my child’s photo?

You must not Photoshop or ‘edit’ your child’s picture prior to uploading it. Once your child’s picture has been uploaded, however, you have the option to choose from stickers that best represent your child’s dream. These can be overlaid on your photo to customise the image further. Don’t like the stickers? No problem, you do not have to use them. Rest assured, they don’t affect the judging process.

I have already registered my child. How do I now vote for him/her?

  1. Find the entry of your child in the ‘Gallery’. You can do this either by clicking the link in your entry confirmation email, or by clicking 'search for your child' in the Gallery photos to find your child by their given name.
  2. There is a 'vote' button on each child's profile page. When clicked, this button will ask you to log in with your registered email address and password to place your vote.
  3. Once you have voted, you will receive a confirmation email to confirm your vote has been successful.

How often can I enter my child for the promotion?

You can only enter each child once during the competition period.

Can I enter more than one child?

If a parent or guardian has more than one child that they would like to enter into the competition, they may do so by beginning another entry and uploading a new image of the relevant child through the Face of Kinder page by selecting ‘Enter Now.’ Please note that while each child must be entered separately, you can register all of them using the same email address. Please also note that you can only vote once a day per child.

I haven't registered a child myself, but I want to vote for someone else's child. How do I do this?

You will need to find the biggest dream you would like to vote for in the Face of Kinder Gallery page. You can do this by scrolling through the Gallery, or you can also search for a child by their given name. Once you have found the child you want to vote for, simply click the 'vote' button on the child's profile page. If this is your first time voting, you will need to register your details before being able to vote.

Why do I have to register my details if I want to enter or vote?

By registering, we can ensure that all votes are legitimate and that every entry has the same chance of being chosen. Please note that each child’s big dream must be entered separately, however you can register all of them using the same email address. Also, if you are the winning entry, we’ll need your details to notify you and you will be contacted by the Kinder Chocolate team or any third parties. You will tick the box to agree to these terms when entering.

How many times can I vote?

Only one vote per child is permitted each day. Following your last vote, you can return after 24 hours to vote again.

How do I know that my vote has been accepted?

Once you’ve cast your vote you will receive an on-screen notification thanking you for your vote. You’ll also receive a confirmation email.

When does the Face of Kinder competition close?

To be eligible to be 1 of the 4 winners in Australia or 1 of the 2 winners in New Zealand selected for the Face of Kinder 2018 competition, all entries must be received by 11.59pm on 10th June 2018. However, please note, voting continues after until 11.59pm 17th June 2018.

Are there any restrictions for those wishing to take part?

Entry is only open to Australian and New Zealand permanent residents aged 18 years or over who are the parent or guardian of a child aged between 3 years and 10 years old as at the date of entry. The child entered must also be an Australian or New Zealand permanent residents. Voters must be aged 18 years or over.

Do I need an email address to participate?

Yes. Internet access and a valid email address is required to register with the site to upload your child's big dream/or to vote for your favourite entry.

Can I change my child's statement and/or image once I have entered the competition?

No, once an entry is submitted it cannot be edited further. Therefore please ensure you’re happy with your child’s dream and your associated image before submitting your entry.

Why can’t I see my entry in the Gallery?

Once you have entered the competition and your entry is successful you will receive an email to confirm this. Only your child’s big dream and a valid image will be visible on the Gallery after being successfully moderated and approved. Please note this can take up to 48 hours. The status of your entry will be emailed to you via your registered email address; if you are unsuccessful you can enter again using the same email address. To find your child, please use the search function below the Gallery and search for your child’s given name.

What kind of photograph should I upload?

The image of your child should follow the criteria listed below:

  • It should be a head and shoulders image of your child.
  • Your child must be fully clothed. Fancy dress is permitted.
  • Your child’s face should be clearly visible.
  • Only the child entering the competition should feature in the photo.
  • The image must be of high enough quality so as the child can be clearly seen.
  • The photo must have been taken within the last three months of entering the competition
  • No face paint or masks allowed – must be able to see child's face in full.

For more information on what kind of images we accept, please see the Terms and Conditions.

My child’s photo has been rejected, and I’ve been told to re-enter again. Why?

If your entry has been rejected it is because the image entered may be linked to one or more of the following:

  • The image entered contained more than one child.
  • The image entered is not of high enough quality and therefore the child cannot be clearly seen.
  • The image contains material that could be deemed to be defamatory, private, confidential, embarrassing, offensive, an infringement of any third party rights (e.g. someone else’s copyright or trade mark), obscene, violent, racist, pornographic, indecent, vulgar, hateful, threatening, harassing, false, unfair, illegal or misleading.
  • The image may cause alarm, upset or distress, or may damage or interfere with the promoter’s or another person’s computer systems; or is otherwise unlawful.

If your image is rejected, you are welcome to enter again. For more information for rejected imagery, please see our Terms and Conditions.

The wording of my child’s big dream does not match what I entered? Why?

Our moderation team will review all content before it appears in the Gallery just to make sure it adheres to the Terms and Conditions of the competition. The statement should be original, no more than 70 words and in English. For the purpose of the child’s biggest dream content appearing on Kinder Chocolate packs, misspelt and grammatical changes will be edited at the moderation stage. The main content of the big dream will be kept as close as possible to what has been entered. Any offensive or inappropriate language used to enter the competition will be rejected.

I have not received an email confirming my account details or my entry.

Please make sure to check your spam or junk folder of your registered email address, if it has not arrived then please contact us at consumercare@ferrero.com.

When I click on my profile, there is the option to share on my child’s big dream via Facebook and email, what does this involve?

You can share the image of your child if you are the parent or guardian that entered the child. If you click on the relevant handle button, you are able to follow the steps to share your entry with friends on Email if you wish. If you have not entered the child, you will not be able to share their big dream. If you have any further questions, please email: consumercare@ferrero.com.

When will I find out if my entry is one of the winning entries?

You won't have to wait too long. We will contact the parents and guardians of all winners by phone and email on or before end of July. Please note, winners will not be publicly announced until confirmed and verified.

What prizes can my child win?

This year, the prize is for six children (four Australian, two New Zealand) to be named the Face of Kinder 2018. The winning children will attend a photo-shoot and their faces will appear on Kinder Chocolate packs together with their big dream from July 2019. If you successfully win, in order to take up the prize, you and your child must attend a photo-shoot in Sydney Australia this August. Kinder will arrange and pay for travel from the winners nearest capital city so the parent and child can attend the studio. Provision of accommodation will be at Kinder’s discretion once the winners’ itinerary and travel details have been confirmed.

How will you choose the winners?

After the online voting, the judging will involve a two-step process. There will be 30 boys and 30 girls selected from Australian residents based on the number of votes received. There will be 20 boys and 20 girls selected from New Zealand residents based on the number of votes received (“the Top 100”). A panel of judges selected by Kinder will then judge the Top 100 entries. Each of the Top 100 entries will be judged based on the creativity and uniqueness of the child’s big dream story. There will be two boys and two girls selected from Australia to receive the prize and one boy and one girl selected from New Zealand to receive the prize.

Who is the judging panel?

The judging panel is made up of a panel of people from the Kinder team and guest judges. Our guest judges are Elka Whalan and Darren Robertson. You can read more about them here.

What are the competition timings?

  1. Competition opens at 9am on 16th April 2018.
  2. Voting opens at 9am on 17th April 2018.
  3. Entries close at 11.59pm on 10th June 2018.
  4. Voting ends at 11.59pm on 17th June 2018.
  5. Winners announced in July and photo shoot in August 2018 (Sydney)
  6. Winning children’s big dreams and faces will be on Kinder Chocolate packs from July 2019

I am the parent/guardian of one of the children featured in the Gallery; I do not consent for my child to be part of this competition.

If you are the parent/guardian of one of the children featured in the Gallery and you do not consent to them being part of the competition please email: consumercare@ferrero.com and provide evidence proving that it is your child.

Why do I need to purchase Kinder chocolate with a unique code this year to enter Face of Kinder?

Naturally, the Face of Kinder must embrace the brand and therefore entrants this year must provide a unique code which is printed on the inside of pack.